How to order
Email us or complete the contact form with your favourite design from our collection and which items you wish to order and quantities. Don't forget when ordering Save the Date or Invites you only need one per couple or family, unless you are inviting a single guest!
You will receive an email from us to acknowledgment of your order/interest and email you with prices and T&Cs. Payment Once order is confirmed, we will invoice you with details of your order and what dates the payments are required. On the invoice a payment of a £50 non-refundable booking fee is required to secure your order, when the total value of the order is over £100. Where orders are less than £100 full payment of your order is required before any proofs, printing and production takes place. Please note: Charlotte Wilson Design reserves the right to change the payment procedure without prior notice.
We will contact you to discuss your order and wording. We will also let you know current turnaround times for when you can expect to receive your proofs. Please note that during height of wedding season artwork time could be booked in up to 2 weeks after payment has been received, this is due to orders that have already been placed. So make sure you order in plenty of time! A minimum of 6 weeks is required to produce your order. Please note: If you require postage service additional time will be required.
Design & Proofs
You will receive a proof of your invite or stationery items that you have choose from the collection. On the proof you will be required to check all details, spellings and information are correct before approving the proof. If you have any amends this would be the time to let us know and we will update the artwork and re-send a new proof!
Once the proof has been approved this is confirmation that you are 100% happy with everything on your order and Charlotte Wilson Design can progress onto printing and the production of your order, once full payment has been received.
Printing & Final Touches
Printing and the production of your order will take place and lead times depend upon what you have ordered.
If you are local to Arundel, Bognor Regis, Littlehampton, Chichester you can collect your order for Free, please contact us to discuss this arrangement. If Postage is required a delivery charge is based upon weight of your parcel (See 'Finer Points' for more info).
Cancellation by the client before or after any proofs have been approved will be subject to a charge of a portion or the full amount of the invoice. This is to cover the cost of admin, labour, supplies and any printing costs that may have occurred. All orders are personalised and therefore Charlotte Wilson Design is unable to provide refunds.
Delivery of Stationery
Postage & Packaging is priced is on weight and requires a ‘Signature’ on delivery, it is the clients responsibility to ensure someone you trust to sign for your goods. Once your stationery has been dispatched Charlotte Wilson Design cannot be held responsible for any delay, loss or damage to items. All orders are personalised with your individual details and you have approved the proof/s, we are therefore unable to provide any refunds or exchanges.
Artwork Copyright © Charlotte Wilson Design 2019. All rights reserved. Charlotte Wilson Design retains full ownership of all design concepts and materials it produces. Reproduction of artwork is strictly forbidden and they may not be reproduced in any form by yourself or a third party.
Charlotte Wilson Design promotes products and services though social media, advertising magazines and on its website, by using Charlotte Wilson Design you agree that your products appear on its social media sites and website.
If there is anything else you would like that is not listed above please contact us to discuss.