Charlotte Wilson Design reserves the right to change these terms and conditions at any time. We reserve the right to refuse service to anyone for any reason at any time. ORDERING & PROOFS Minimum order quantity of 15 applies to save the dates, wedding invitations, evening invitations and thank you cards. Please allow up to 6 weeks for us to produce and complete your order. It is recommended that you contact us as early as possible to ensure we can complete your order in time. In peak seasons this lead time may be longer. It is best to get in touch as early as possible to ensure we can complete your order in time. Invitation stationery should be ordered at least 8 weeks before you plan on posting them out, and 'on the day' stationery prior to the big day itself. It is your responsibility to ensure you are ordering the correct number of products for your wedding. We will aim to help with this where possible. Remember to order 'Before the Day' stationery (Save the Dates, Invitations etc.) per household rather than per guest. We recommend ordering extras of each product to allow for additional guests. Once you have got in touch with us about your requirements. We will contact you to discuss your order and wording. We will also let you know current turnaround times for when you can expect to receive your proofs. Once you have replied to us confirming your order, we will invoice you and book in your order. Once payment has been received only then can we start designing your wedding stationery. Proofs will be delivered in PDF form via e-mail. On receiving your PDF proofs, please check thoroughly for any mistakes or changes. We offer 3 digital PDF proofs to ensure any errors and spelling mistakes are corrected. We will update the artwork and re-send a new proof for you to re-check all details before approving. Any further proofs will be charged at £20 an hour. Once the proof has been approved by Email Confirmation, you are confirming that you are 100% happy with everything on your order and Charlotte Wilson Design can progress onto printing and the production. We cannot be held responsible for errors and omissions that have gone unnoticed after the proofs have been approved by you. Any mistakes that go to print once the final proof has been checked by you and approved (signed off) are not eligible for refunds. Any errors noticed after printing are not our responsibility and reprints will be treated as a new order and charged accordingly. So please double check before approving your order! PRICING INFORMATION All prices are based on single-sided printing using your chosen design from the Studio Collection. Please note that any props, floral arrangements, frames, or other styling accessories shown in product photography are for display purposes only and are not included in the listed prices. These items can be purchased separately if required. Charlotte Wilson Design reserves the right to amend prices without prior notice. All prices are subject to change in line with market conditions. Unless otherwise stated, all stationery is printed single-sided. Any alterations to an invitation design or stationery package may incur an additional design or production fee. Guest name personalisation is available as an optional upgrade and is subject to an additional charge. When submitting your wording, please ensure all text is typed using the correct upper and lower case formatting and emailed to hello@charlottewilsondesign.com. All quotations are valid for 7 days from the date of issue or enquiry. PAYMENT An invoice will be emailed to you with details of your order and what date/s the payments are required. Payment is via bank transfer. On the invoice a payment of a £50 non-refundable booking fee is required to secure your order when the total value of the order is over £100. Where orders are less than £100 full payment of your order is required before any proofs, printing and production takes place. Please note: Charlotte Wilson Design reserves the right to change the payment procedure without prior notice. COLOUR & PRINTING Every effort is made to ensure colours are reproduced as accurately as possible. However, slight colour and shade variations may occur between what you see on screen (RGB), the final printed product (CMYK), and any previous orders or samples. This is due to the nature of the printing process, variations between monitors and devices, and differences between print runs. As such, exact colour matching cannot be guaranteed. All printed stationery is subject to a production tolerance of up to 3mm in alignment or trimming, which is within standard print industry guidelines. Unless otherwise stated, all stationery is printed single-sided. Double-sided printing is available as a bespoke option and can be quoted upon request. As each item is individually handmade, slight variations are part of the character and uniqueness of the finished product. These may include: * Natural variations between batches of card, paper, signage materials and ribbon colours. * Minor differences between individual pieces due to the handmade processes involved, including mounting, ribbon tying, embossing and the application of paper belly bands. * Minor crease marks, indents or other small imperfections that may occur during the printing and finishing process. While every care is taken throughout production, the handmade nature of our products means absolute uniformity and long-term longevity cannot be guaranteed. DESIGNS Charlotte Wilson Design retains full ownership of all design concepts and materials it produces. Reproduction of artwork is strictly forbidden, and they may not be reproduced in any form by yourself or a third party. COPYRIGHT You are responsible for obtaining the correct permissions for any literature used within the stationery, including but not restricted to: poems, quotations and hymns. CREDITS CWDesign reserve the right to reuse any bespoke designs after the wedding has taken place. CWDesign reserves the right to use and share designs for marketing purposes on social media, the website, in print, and at shows and exhibitions. Sensitive personal information, such as addresses will not be shown. CANCELLATIONS & REFUNDS Cancellation by the client before or after design proofs have been approved will be subject to a charge of a portion or all the remaining balance. This is to cover the cost of admin, design, labour, supplies and any printing costs that may have incurred. All orders are personalised and tailored to you and therefore Charlotte Wilson Design is unable to accept returns or provide any refunds. DELIVERY OF GOODS We operate a collection only service from Felpham, Bognor Regis. If you are local to Arundel, Bognor Regis, Littlehampton, Chichester - we will contact you to arrange collection day and time. Local meet up is possible in Arundel only but a small fee will incur. Great care is taken when parcelling up your order and is inspected before it is collected. Once goods have been collected Charlotte Wilson Design cannot be held responsible for any damage, loss or to items. MARKETING Charlotte Wilson Design promotes products and services through social media, advertising magazines and on its website, by using Charlotte Wilson Design you agree that your products/order appears on its social media, website, and advertising channels. If you do not wish your stationery to be featured/shared, please email us hello@charlottewilsondesign.com T&Cs AGREEMENT Once an order is placed with Charlotte Wilson Design, you have signified your acceptance to be bound by the latest terms and conditions.