Charlotte Wilson Design reserves the right to change these terms and conditions at any time. We reserve the right to refuse service to anyone for any reason at any time. ORDERING & PROOFS Minimum order for Invitations is 25. Please allow up to 6 weeks for us to produce and complete your order. If you require postage service additional time will be required. It is recommended that you contact us as early as possible to ensure we can complete your order in time. In peak seasons this lead time may be longer. It is best to get in touch as early as possible to ensure we can complete your order in time. Invitation stationery should be ordered at least 8 weeks before you plan on posting them out, and 'on the day' stationery prior to the big day itself. It is your responsibility to ensure you are ordering the correct number of products for your wedding. We will aim to help with this where possible. Remember to order 'Before the Day' stationery (Save the Dates, Invitations etc.) per household rather than per guest. We recommend ordering extras of each product to allow for additional guests. Once you have got in touch with us about your requirements. We will contact you to discuss your order and wording. We will also let you know current turnaround times for when you can expect to receive your proofs. Once you have replied to us confirming your order, we will invoice you and book in your order. Once payment has been received only then can we start designing your wedding stationery. Proofs will be delivered in PDF form via e-mail. On receiving your PDF proofs, please check thoroughly for any mistakes or changes. We offer 3 digital PDF proofs to ensure any errors and spelling mistakes are corrected. We will update the artwork and re-send a new proof for you to re-check all details before approving. Any further proofs will be charged at £15 an hour. Once the proof has been approved by Email Confirmation, you are confirming that you are 100% happy with everything on your order and Charlotte Wilson Design can progress onto printing and the production. We cannot be held responsible for errors and omissions that have gone unnoticed after the proofs have been approved by you. Any mistakes that go to print once the final proof has been checked by you and approved (signed off) are not eligible for refunds. Any errors noticed after printing are not our responsibility and reprints will be treated as a new order and charged accordingly. So please double check before approving your order! PRICES Prices are based on single sided print and designs from the studio collection. Charlotte Wilson Design reserves the right to change the prices without prior notice. Prices are subject to market changes. All stationery is single sided print, alterations to any Invite Style or Stationery Package may incur an additional fee. Personalisation of Guest Names is also available as an upgrade, additional fee applies. Please note that all text should be typed in upper and lower case as appropriate and emailed to hello@charlottewilsondesign.com. Quotes are valid for 30 days from date of quote or enquiry. PAYMENT An invoice will be emailed to you with details of your order and what date/s the payments are required. Payment is via bank transfer. On the invoice a payment of a £50 non-refundable booking fee is required to secure your order when the total value of the order is over £100. Where orders are less than £100 full payment of your order is required before any proofs, printing and production takes place. Please note: Charlotte Wilson Design reserves the right to change the payment procedure without prior notice. COLOUR & PRINTING Slight colour/shade variations may occur on the final print, what you have seen on screen (RGB) to what the final product looks like and previous orders. This is due to the nature of CMYK printing. All stationery is single sided print. Two sided printing can be discussed and priced as a bespoke print. COPYRIGHT Charlotte Wilson Design retains full ownership of all design concepts and materials it produces. Reproduction of artwork is strictly forbidden, and they may not be reproduced in any form by yourself or a third party. CWDesign reserve the right to reuse any bespoke designs after the wedding has taken place. CWDesign reserves the right to use and share designs for marketing purposes on social media, the website, in print, and at shows and exhibitions. Sensitive personal information, such as addresses will not be shown. You are responsible for obtaining the correct permissions for any literature used within the stationery, including but not restricted to: poems, quotations and hymns. CANCELLATIONS & REFUNDS Cancellation by the client before or after design proofs have been approved will be subject to a charge of a portion or all the remaining balance. This is to cover the cost of admin, design, labour, supplies and any printing costs that may have incurred. All orders are personalised and tailored to you and therefore Charlotte Wilson Design is unable to accept returns or provide any refunds. DELIVERY OF GOODS We use Royal Mail and Parcel Force to Postage & Packaging is priced is on weight and requires a ‘Signature’ on delivery, it is the clients’ responsibility to ensure someone you trust to sign for your goods. Great care is taken when parcelling up your order and is inspected before it is dispatch. Once your stationery has been dispatched Charlotte Wilson Design cannot be held responsible for any delay, loss or damage to items. All orders are personalised with your individual details, and you have approved the proof/s, we are therefore unable to provide any refunds. If you are local to Arundel, Bognor Regis, Littlehampton, Chichester you can collect your order for Free, please contact us to discuss this arrangement. MARKETING Charlotte Wilson Design promotes products and services through social media, advertising magazines and on its website, by using Charlotte Wilson Design you agree that your products/order appears on its social media, website, and advertising channels. If you do not wish your stationery to be featured/shared, please email us hello@charlottewilsondesign.com T&Cs AGREEMENT Once an order is placed with Charlotte Wilson Design, you have signified your acceptance to be bound by the latest terms and conditions.